Terms and Conditions
Fleuratorium - Terms & Conditions
Events / Weddings
Updated 01/08/2024
These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which Fleuratorium (“we/us”) make available to you, the event commissioner, for any of our services.
By paying the booking fee to secure your wedding or event flowers with Fleuratorium you agree to the following terms and conditions.
Fleuratorium
All Fleuratorium Florist products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a previously agreed ingredient or component within a design of equivalent value and quality without notice. This includes specific flowers/plants and sundries that may not be available. Stressing that flowers and plant material are natural products and colours may differ/be unavailable to those agreed but we will always make every effort to source products accordingly.
In the event that Fleuratorium are unable to supply product, service or any substitute product or service to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full. See 7.2.
All in person consultations will be made by appointment only. The initial consultation is complimentary. Once your wedding date is booked and the deposit paid, Fleuratorium is available for contact by phone and email at any stage to answer any questions and queries you may have. Included in the price quoted is a further in-person consultation 3 months prior to your event or wedding if required, any additional in person consultations other than this are chargeable to cover time and travel at £50 per hour.
Prices and payment
Prices listed within the Fleuratorium quotation will remain valid for 14 days from the date sent to you, the event commissioner. Payment of 25% is required to secure your booking. Prices in the proposal should be taken as a guide. Should the ingredients or components for the intended final design of the product or service rise significantly we shall notify you, the event commissioner as soon as reasonably possible and pass this cost on to said event commissioner.
Full payment for the product or service must be received prior to the event or service and no less than 4 weeks before the event. Fleuratorium reserves the right to cancel any wedding or event flowers, if payment is not made by this date. We are not obliged to offer any compensation for inconvenience caused.
Once your flowers have been confirmed, any subsequent changes made to a wedding order must be submitted in writing by the bride, groom or appointed acting party. Fleuratorium will order your wedding flowers approximately ten to fourteen days before your wedding/event date, depending on the type of flowers chosen. You will not be allowed to make any significant changes after the order has been placed without additional fees. We will, however, try to make small changes where possible to accommodate your needs. No changes can be made within 14 days of your event or wedding.
Delivery
Fleuratorium charges for travel at a cost of 50p per mile. For travel times over 60 minutes, a rate of £20.00 per hour, or part thereof will be charged in addition to mileage.
Incorrect personal details may lead to problems or delays in delivery, so before placing or confirming your order for a product or service, please ensure that you, the event commissioner, have provided full address and telephone details, including accurate postcode of the venue or agreed recipient and your contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
The event commissioner’s flowers will be delivered or set up at a time previously agreed between Fleuratorium and you, the event commissioner. If for any reason we are not able to meet the delivery or set up time, the event commissioner will be notified as soon as feasibly possible.
Event set up
Fleuratorium will personally deliver and set up your flowers unless otherwise agreed. For large events trusted assistants may be brought in to ensure smooth and timely set up.
Fleuratorium accept no responsibility for any damage caused by flames or lit candles at an event once we have left the wedding set up. Whilst Fleuratorium may provide candles and candle vessels, it is usually the caterer and/or venue staff that light them and we will not therefore be held accountable for any damage caused by them.
Fleuratorium accepts no responsibility for failure to collect, wear or use any arrangements for specific use by the bridal party, i.e. buttonholes or bouquets, once they have been left by our team at the relevant and pre-agreed venue. Any oversight to correctly collect and, for example, pin on buttonholes on behalf of the wedding party as a whole, or by an individual, remains the responsibility of said wedding party and/or individual.
Fleuratorium requires that we are the sole provider of floral arrangements and/or fresh flowers and foliage décor. If you wish to add your own arrangements, please notify us. Please note, other than church flower teams, we will not work or partner with any other provider of floral décor for your event.
After Fleuratorium has ‘handed over’ the fresh flowers at the agreed venue(s), Fleuratorium will no longer be responsible for any fresh flowers or floral arrangements provided and/or installed at the ceremony/initial/secondary venue. Any specific hand over protocols will be confirmed at the final face to face consultation (also see 8.1).
Cancellation of the Fleuratorium products or service
Cancellation of the Fleuratorium products or service must be notified as soon as reasonably possible. Any booking fee paid will be retained regardless of the circumstances of the cancellation. As per term 2.2, we must receive full payment 4 weeks before the event. If you cancel your event within this time, after we have received payment from you, we will be unable to offer a refund, and will retain the full amount.
Please see below for following timescales and refund amounts:9 months or more before event date: 25% Booking fee retained; no further payment required.
6-8 months before event date: Booking fee retained, and an admin fee of £150 required.
3-5 months before event date: Booking fee retained, and 25% of final amount payable.
4 weeks – 3 months before event date: Booking fee retained, and 75% of final amount payable.
Less than 4 weeks before event date: Booking fee retained, and full amount payable.
Complaints about the Fleuratorium product or service
In the event that the event commissioner is not satisfied with the Fleuratorium product or service, any complaints should be addressed in the first instance, and within 1 working day of the delivery date.
Email: fleuratorium@gmail.co.uk
Telephone: 07875 339527
Address: Fleuratorium, 16 Station Road, Warnham, RH12 3SR
Because of the perishable nature of our products, the event commissioner will be advised upon delivery how to store/care for your product and we ask that you fulfil this. Usually, the instruction will be to keep the product in a cool place, away from draught, heat, or strong fumes and, if the product is a bridal bouquet, in its water bubble, tissue paper, or gift bag until usage.
Force Majeure - Ill health, Acts of God or adverse weather conditions
If the event or wedding is cancelled by no fault of your own, pandemic or other special occurrence where the government has stopped events taking place, we will not refund amounts paid, however we will re-book you for a future date that is mutually agreeable at no additional cost. If something like this occurs less than 14 days prior to the event and we have ordered your flowers, and we are unable to cancel them, you will be charged at wholesale price for the flowers which we have purchased. Whilst we agree to use our reasonable endeavours to ensure that the Fleuratorium service is fully operational and error free we cannot guarantee this.
Acts of God, sudden ill health and adverse weather conditions may affect our ability to deliver the Fleuratorium product or service. However, in cases of adverse weather we will remain in contact with the event commissioner in the lead up to the event and, if the event is out of season, we will discuss a contingency plan with the event commissioner. We have contingency plans for such occasions of sudden ill health. If Vickie Bacon of Fleuratorium is unable to personally complete or deliver your event, then this will be outsourced accordingly. Ultimately, we cannot accept responsibility for Acts of God, sudden ill health or adverse weather conditions and if we are prevented from providing the Fleuratorium service or product as agreed.
In the unlikely event that we are unable to carry out your event or wedding due to our own fault or situation, we will reimburse all fees paid in full.
Props, styling and décor
Items hired or borrowed from Fleuratorium (such as vases, containers, props) shall at all times remain the property of Fleuratorium. You are responsible for the goods during the hire period from the time of delivery until the goods are accepted back into the possession of Fleuratorium. All items must be returned in the condition they were delivered or a replacement fee for the item will be charged. The hire period for all goods supplied by Fleuratorium is variable and agreed prior to your wedding day, along with details for return/collection.
General
We reserve the right to supplement and amend the Terms and Conditions of Fleuratorium product or service from time to time. We will inform the event commissioner of any changes to the Fleuratorium Terms and Conditions. If you do not sign and return a copy of the Terms and Conditions as listed herewith; by the act of paying a booking fee, you are proceeding with the booking and entering into a contract, and therefore agree to these Terms and Conditions.
Additionally, we reserve the right to suspend, restrict, or terminate Fleuratorium products or services with reasonable cause at any time.